**Refund and Cancellation Policy**
Effective Date: 13th September 2023
At Sabhi Chef, your satisfaction is our top priority. We understand that sometimes circumstances may require you to cancel your order or request a refund. Please read our Refund and Cancellation Policy carefully to understand the conditions under which we accept cancellations and process refunds.
**1. Cancellation Policy**
You may cancel your order under the following conditions:
**1.1 Order Cancellation Deadline:** You can request an order cancellation within 24 hours of placing your order. After this period, we may have already started processing your order and may not be able to cancel it.
**1.2 Cancellation Procedure:** To request a cancellation, please contact our Customer Support team by [provide contact details]. Please include your order number and the reason for cancellation in your request.
**1.3 Refund for Cancellations:** If your cancellation request is approved and the order has not been shipped, we will process a full refund to your original payment method. If the order has already been shipped, you will need to follow our Refund Policy (Section 2).
**2. Refund Policy**
**2.1 Eligibility for Refunds:** We offer refunds under the following conditions:
- The product you received is damaged, defective, or incorrect.
- You received the product with the seal open or tampered with.
- You did not receive the product within the specified delivery time frame, and it is not due to factors beyond our control (e.g., natural disasters, postal strikes).
**2.2 Refund Procedure:** To request a refund, please contact our Customer Support team by 8421888128 within 7 days of receiving your order. Please provide your order number, a clear description of the issue, and any supporting evidence such as photographs.
**2.3 Inspection Required:** In cases where you received the product with the seal open or tampered with, we may require you to return the product to us for inspection before issuing a refund. We will provide instructions on how to return the item, and we will cover the cost of return shipping.
**2.4 Refund Process: ** Once your refund request is approved, we will process the refund within 7-14 working days to your original payment method. You will receive email confirmation once the refund is initiated.
**3. Exceptions**
Please note that we do not offer refunds under the following circumstances:
- Change of mind or preference.
- Consumable or perishable items, unless they are damaged, defective, or the seal is open.
- Products damaged due to mishandling or misuse by the customer.
**4. Contact Us**
If you have any questions or concerns about our Refund and Cancellation Policy or need assistance with a cancellation or refund request, please contact our Customer Support team at 8421888128 or email us at sabhichef@gmail.com
We appreciate your business and strive to provide you with the best shopping experience possible. Your satisfaction is important to us, and we are committed to addressing any issues promptly and fairly.